FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, all standard shipping is free on every order!
For those preferring DHL express shipping, it's also free when your order total is over $200.
When will I receive my item?
Your order is on its way! For standard shipping, you can expect delivery in about 2–4 weeks.
Need it sooner? With DHL Express, your order can arrive in just 5–7 days. We’ll have everything processed in 1–3 business days, though busy times might mean a little extra wait. Thanks for your patience—we’re excited to get your items to you!
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.
Do you offer a warranty on your jewelry?
Absolutely! We’re proud to offer a two-year warranty on all Luminatiko jewelry from the date of purchase, covering any issues with materials or craftsmanship. Our commitment to quality means your piece, crafted with authentic gemstones and premium metals, is made to last. For full details, please see our Terms and Conditions.